1. Preliminary Provisions

The online store VESTIS, available at vestis-shop.eu, is operated by Lakerta – Wadim Jaszczyszen, REGON: 380600470, NIP: 5223068658, 95-030 Rzgów, ul. Rzemieślnicza 35. 

These Terms and Conditions are directed to Consumers and define the rules and procedures for concluding a Distance Sales Agreement with a Consumer via the Store.

2. Definitions 

– Consumer: A natural person concluding an agreement with the Seller through the Store, which is not directly related to their business or professional activity. – Seller: VESTIS. 

– Client: Any entity making purchases through the Store. 

– Entrepreneur: A natural person, legal person, or organizational unit without legal personality, to which a separate law grants legal capacity, conducting business in their name, who uses the Store. 

– Store: The online store operated by the Seller at vestis-shop.eu. 

– Distance Agreement: An agreement concluded with a Client within an organized system for concluding agreements at a distance (via the Store), without the simultaneous physical presence of the parties, using one or more means of remote communication until the agreement is concluded. 

– Terms and Conditions: These Store Terms and Conditions. 

– Order: A declaration of the Client’s will submitted via the Order Form, aiming directly to conclude a Sales Agreement for a Product or Products with the Seller. 

– Account: A client account in the Store, where the Client’s provided data and information about their Orders are stored. 

– Registration Form: A form available in the Store that allows the creation of an Account. 

– Order Form: An interactive form available in the Store, enabling the submission of an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment. 

– Cart: A part of the Store software where selected Products for purchase are visible, and there is a possibility to determine and modify the Order data, in particular the quantity of products. 

– Product: A movable item/service available in the Store, which is the subject of a Sales Agreement between the Client and the Seller. 

– Sales Agreement: A product sales agreement concluded between the Client and the Seller via the Store. It also includes, depending on the Product’s characteristics, a service agreement or a contract for work.

3. Contact with the Store 

– Email address: shop@vestis-shop.eu 

– Clients can communicate with the Seller using the provided contact details. 

– Phone contact with the Seller is available from 9:00 to 17:00, Monday to Friday.

4. General Information

– The Seller is not liable, to the fullest extent permitted by law, for disruptions in the Store’s operation caused by force majeure, unauthorized third-party actions, or the Store’s incompatibility with the Client’s technical infrastructure. 

– Browsing the Store’s assortment and placing Orders for Products does not require the creation of an Account. 

– Prices in the Store are displayed in euros and are gross prices (including VAT).

5. Creating an Account in the Store

– To create an Account, you must fill out the Registration Form by providing your first name, last name, email address, phone number, password, and password confirmation. 

– Creating an Account is free. 

– Logging into the Account is done by entering the login and password set in the Registration Form. 

– The Client can delete their Account at any time without providing a reason or incurring any fees, by sending a request to the Seller via email or post to the addresses provided.

6. Placing an Order

To place an Order: 

– Optionally, log into the Store. 

– Choose a Product and click “Add to Cart.” 

– Log in or use the option to place an Order without registration. 

– If placing an Order without registration, complete the Order Form with the recipient’s details and address, choose a delivery method, and enter invoice data if different from the recipient’s details. 

– Click “Order and Pay” and confirm the Order by clicking the link in the email sent. 

– Choose a payment method and, depending on the method, pay for the Order within the specified timeframe.

7. Delivery and Payment Methods 

– Available delivery methods: 

  – Courier prepaid 

  – Courier cash on delivery 

  – Inpost Parcel Lockers 

– Delivery time is 1-2 business days from the shipment date. 

– Available payment methods: 

  – Przelewy24 electronic payments 

  – Cash on delivery 

  – Bank transfer to the Seller’s account. 

Detailed information on delivery methods and payment options is available on the Store’s website.

8. Sales Agreement Execution 

– The Sales Agreement between the Client and the Seller is concluded upon the Client submitting an Order using the Order Form, as per section 7 of the Terms and Conditions. 

– Upon placing the Order, the Seller confirms receipt and acceptance of the Order for processing via email. At this point, the Sales Agreement is concluded. 

– The Seller commits to start the delivery process within 2 days of the Order submission. 

– Orders paid upon receipt are considered placed upon successful submission, while Orders paid online are considered placed upon successful payment.

9. Right of Withdrawal 

– The Consumer has the right to withdraw from the Sales Agreement within 14 days without providing any reason. 

– The withdrawal period starts from the moment the Product is delivered to the Consumer or a designated third party. 

– The Consumer can withdraw by sending a declaration via mail, email, or using the Store’s contact details.

10. Complaints and Warranty

– The Seller is responsible to the Consumer for any non-conformity of the Product with the Sales Agreement as per applicable consumer protection laws. Complaints can be made by email or mail. 

Adress: Rzgów, ul. Rzemieślnicza 35. 
Email: sklep@vestis-shop.eu

– If the Product does not conform to the Sales Agreement, the Consumer may demand its repair or replacement. 

– If the Consumer files a complaint, the Seller has 14 days to process it.

(Additional sections regarding digital services, newsletter, and product reviews follow similar structures and are aligned with the above points.)

Here’s the translated text while maintaining the original meaning:

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11. Reviews

1. Customers have the opportunity to leave reviews about the products offered by the Seller through:

   a. The Store, where reviews from Customers regarding specific products offered in the Store are collected;

   b. The Store’s profile on the social media platform Facebook.pl.

2. The reviews mentioned in point 1 above can be submitted by both logged-in and non-logged-in Customers. The Seller does not verify or guarantee that the published reviews come from Customers who purchased the products.

12. Digital Services

1. Through the Store, the Seller offers a digital service to recipients (“Users”) consisting of sending Users commercial information about the products offered by the Seller and organized promotions via email to the address provided by them (“Newsletter”) in exchange for the Users providing their personal data.

2. The Newsletter does not need to be delivered to Users regularly. The timing of the Newsletter delivery is determined by the Seller, particularly based on whether there has been a change in the Seller’s offerings, promotions, price reductions, or other events affecting the Seller’s offerings. The Newsletter, under the digital service provision agreement, is delivered to Users continuously.

3. To enter into an agreement for the delivery of the digital service, i.e., the Newsletter, the User provides their personal data: name and email address in dedicated sign-up forms for the Newsletter on the Seller’s website, and then confirms their subscription and email address in a message sent to the User at the specified email address. The agreement for the delivery of the digital service is concluded upon confirmation of the subscription.

4. The conditions for accessing the digital service are:

   a. Having access to email and an active email address;

   b. Entering into an agreement for the delivery of the digital service, i.e., the Newsletter, in accordance with paragraph 3 above.

5. Selecting the “Subscribe” option after providing the required data mentioned in point 3 above is equivalent to consent to receive commercial information regarding the Store.

6. To receive the Newsletter, the User is not obliged to provide anything other than their personal data in the form of their name and email address.

7. The rules for processing the User’s personal data in connection with the conclusion of the agreement for the delivery of the digital service, i.e., the Newsletter, are specified in detail in the Privacy Policy available in the Store.

8. The User can terminate the agreement for the delivery of the digital service, i.e., the Newsletter, at any time by selecting the “Unsubscribe from Newsletter” option or a similar one available via the link provided in the footer of each email received as part of the Newsletter service and by providing their email address to which the Newsletter is sent.

9. When terminating the agreement for the delivery of the digital service, i.e., the Newsletter, the User may, but does not have to, provide a reason for their cancellation.

10. The Seller may change the digital service as necessary to maintain its compliance with the agreement if there are organizational reasons on the Seller’s side, a change in the Seller’s promotional model, or other circumstances affecting the Seller’s interests. The change mentioned in the previous sentence will not incur any costs for the User. The User will be informed of the change in advance, along with information on the date of this change if it significantly or negatively affects the User’s access to the digital service. In such a case, the User may terminate the agreement for the delivery of the digital service without notice within 30 days from the date of the change or notification of this change.

13. Complaints regarding Digital Services (Newsletter)

1. The Seller is responsible to the User for the compliance of the content of the digital service (Newsletter) with the agreement, in accordance with Chapter 5b of the Consumer Rights Act (Articles 43a-43g).

2. In the event of non-compliance of the digital service with the agreement, the User has the right to demand that it be brought into compliance with the agreement.

3. The Seller is not liable for the non-compliance of the digital service with the agreement if the User was clearly informed at the latest at the time of concluding the agreement that a specific feature of the digital service deviates from the requirements for compliance with the agreement and explicitly and separately accepted the lack of a specific feature of the digital service.

4. The Seller is responsible for the non-compliance of the digital service (Newsletter) with the agreement:

   a. for the entire time during which the digital service was to be delivered under the agreement;

   b. existing at the time of its delivery and disclosed within two years from that moment. The Seller cannot invoke the expiry of the term mentioned in the previous sentence if they fraudulently concealed the non-compliance of the digital service with the agreement.

5. Complaints and questions regarding complaints may be submitted electronically and sent by email.

6. In the complaint, the User may request that the digital service (Newsletter) be brought into compliance with the agreement.

7. Complaints will be considered within 14 (fourteen) days from the date the complaint is received by the Seller, of which the User will be informed via email at the address provided by the User.

8. If the complaint is upheld, the Seller will bring the digital service into compliance with the agreement within a reasonable time from the moment they are informed of the lack of compliance, without excessive inconvenience to the User. The Seller may refuse to bring the digital service (Newsletter) into compliance with the agreement if it is impossible or would require excessive costs for the Seller.

9. The User may submit a statement of withdrawal from the agreement for the delivery of the digital service, in accordance with the provisions of point VI of the Regulations, when:

   a. The Seller has refused to bring the digital service into compliance with the agreement, or has not brought it into compliance, or despite the Seller’s attempts, there continues to be non-compliance of the digital service with the agreement, or the Seller’s statements or circumstances indicate that they will not bring the service into compliance with the agreement within a reasonable time or without excessive inconvenience to the User;

   b. The non-compliance of the digital service with the agreement is so significant that it justifies withdrawal from the agreement.

14. Personal Data

1. The administrator of personal data:

   a. Customers for the purpose of processing the purchase process (e.g., concluding a sales contract, fulfilling an order, handling complaints related to the order, etc.);

   b. Users who have subscribed to the newsletter (entered into an agreement with the Seller for the delivery of digital services);

   c. Users of the Store vestis-shop.eu who are natural persons, collected through the Online Store to enable the use of services provided electronically within the framework of the Online Store service (e.g., the service of creating and managing a user account in the Store, contact forms, etc.) is Lakerta – Wadim Jaszczyszen, REGON: 380600470, NIP: 5223068658, 95-030, Rzgów, ul. Rzemieślnicza 35.

2. Personal data:

   a. Of the Customer and the User who subscribed to the Newsletter is processed on the basis of the sales agreement and for its implementation;

   b. Of Store users, regarding data not related to the Sales Agreement, are processed on the basis of the agreement for the provision of electronic services and for its implementation, under the rules specified in accordance with, among others, the Regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR), the Act on the provision of electronic services, as well as other regulations in force on the territory of the Republic of Poland regulating data processing.

3. Providing personal data by the Customer, the User who subscribed to the Newsletter, and Store users is voluntary; however, their processing is necessary to:

   a. Fulfill the order, including establishing, shaping, changing, terminating, and settling the Sales Agreement – for Customers;

   b. Enter into and execute the agreement for the delivery of digital services – for Users who subscribed to the Newsletter;

   c. Enter into and execute the agreement for the provision of electronic services available within the Store – for Store users regarding data unrelated to the Sales Agreement.

4. Detailed information regarding the processing of data of Customers and other users of the online Store can be found in the Privacy Policy.

5. The Customer and Users are responsible for providing false data.

15. Final Provisions

Agreements concluded through the online Store are made in the Polish language. 

The Seller reserves the right to amend the Regulations for important reasons, namely: changes in legal provisions, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of any changes with at least 7 days’ notice. 

In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Act on Consumer Rights; the Act on the Protection of Personal Data.1